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Elements and Performance Criteria

Assist in identifying and addressing stakeholder interests
Assist stakeholder communications
- Assist in negotiating agreement on project communication method, and content and timing of stakeholder engagement
- Provide support for communication of information within authority levels, by identifying and addressing variances
Participate in stakeholder engagement
- Establish and confirm stakeholder behaviour expectations and communication needs
- Confirm and conduct stakeholder engagement according to project objectives and roles
Review stakeholder communication
- Discuss with stakeholders relevant staff and own performance review according to project expectations, objectives and roles
- Identify and document relevant staff and own development needs and opportunities

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

assist in conducting stakeholder engagements and communication during at least two projects.

In the course of above, the candidate must:

work with others to establish various stakeholders needs and interests

engage with project stakeholders using effective interpersonal skills and appropriate methods of communication

select and use communications methods relevant to the project needs and stakeholder expectations.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

different types of stakeholders

different levels of stakeholder engagement on projects

techniques and strategies for stakeholder engagement

interests and expectations of stakeholders

common problems leading to variances in stakeholder engagement.